British Telecom Trainee Associate

British Telecom inviting online applications for  Trainee Associate from eligible candidates to fill the hardware employment in British Telecom sector and candidates must to be ready to relocate to Gurgaon.

The candidates must to completed the B.Tech Graduation with a minimum pass out percentage in any technical subjects like ECE, EC, ETC, CS, IT and EEE and other major Telecom based Engineering courses. Only 2018 Pass outs are eligible for Telecom Trainee Posts.

About BritishTelecom

British Telecom is a big MNC in world Wide, Overall 110,000 people use their expertise to build on our networks capabilities, explore the latest technologies, and create new possibilities, across the globe. The way communications is changing the world is one of the most significant forces of our time. And we believe the business were in is transforming the future for the better.

Qualification:  Candidates must and Should complete the B.Tech in any Technical course like Electronics, computers, CS, Electrical, IT of 2018 Passout candidates only.
• ITIL Certification or ITIL Awareness is preferred
• CCNA level knowledge/Certificate(Mandatory)

CTC Offered: Rs. 3,31,100 Per Annum and Job Location at Gurgaon, Haryana.

(Please Note: Interview Date and Venue will be confirmed Post registration process is over)

Key Responsibilities

• Works on the Global technical management/Implementation teams and pro-actively responds to customer faults and changes within defined service levels.
• Understanding from Business management team the expected solution.
• Understanding following from the solution architect – overall solution being proposed / Hardware components proposed for designs
• Use tools and systems to produce cost builds.
• Choice of solutions technologies / services to best fit our client’s requirements.
• To deliver operational service in 24/7 work environment
• Change Request to manage customer requests and queries
• Direct engagement by phone with the end client for clarification of information/conformation of completion of request
• Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.
• Escalation of Incidents and changes in jeopardy of completion within defined service level to Operations Manager for onward resolution
• KCI (Keeping customer informed) using phone on Incidents and CHANGE to provide continuous and timely feedback to the end client on progress
• Initiate and Support Problem Management Process
• Initiate and Support Special Incident Investigation and Incident analysis report
• Attending weekly customer service/internal change review calls (Customer Champion) as and when required
• Monthly reporting to the Service Manager & Account Manager (Customer Champion)
• Daily / Weekly / Monthly reporting
• To maintain the CHANGE queue as low as possible to ensure maximum attention to each and every customer request or query.
• To attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
• To attend BT internal meetings to review and improve the support processes to BT customers.
• To attend customer awareness training sessions

Skill Set Required

• Excellent written and spoken English language skills
• Good understanding on routing & switching functionality.
• Must have basic understanding on routing protocols like OSPF & EIGRP which should cover neighbourship process, states & packet types.
• Basic understanding on BGP which should cover – neighbourship process, its states & path selection attributes.
• Should possess clear understanding on I.P & MAC address, sub netting and summarization.
• Knowledge of Spanning tree protocol which should cover root bridge/port & designated port election, types (CST, PVST, RSTP ) of STP & states of STP.
• Good understanding on the concepts of VLAN & its types, VTP modes & messages.
• Knowledge of Access & Trunk ports, concept of tagging & its types ( ISL, Dot1q) on trunk ports

How to Apply Online

• Before applying online candidates have to Register AMCAT and then Apply online.
• Once the application was done then take the registration/reference number for future application tracking purpose.
• Those who are Eligible for above Posts – Apply Online
• Click online apply button and after registration, take the registration number for reference purpose.